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Customer Services

Supporting our customers throughout their fiber optical networking projects

Pro Optix Value-Added Customer Services

Pro Optix offers a suite of value-added services to ensure our customers can obtain maximum efficiency and performance from their fiber optical network projects. Our specialist value-added services include international logistics and delivery, network design and test lab services, education and training, advanced due-diligence, plus bespoke product configuration and design.

Please contact the Pro Optix team if you have any specific questions.

Our customer service commitments include:

  • Easy engagement always
  • A responsive Pro Optix Team
  • Logistics that drive efficiency and project needs
  • The highest quality in product and services
  • Robust innovation through testing and development

To request project support from the Pro Optix team please complete the form.

Complete the form below and we’ll respond promptly

Pro Optix Customer Services


Network Design

Network Design Services

Our network design experts are available extend your team and discuss specific project requirements and recommend the most cost-effective and efficient fiber optical networking solutions – whether that is adopting WDM, expanding data centers, or maximizing the use of fiber pairs using MUX/DEMUX, for example.

Learn more about our network design services >

Testing Lab

Testing Lab

The latest fiber optical analysis equipment is available in our lab for customers to test, including WDM equipment, optical modules and MPO solutions for different customer environments, interoperability, and robustness. Need to test your project design?

Learn more about our testing lab services >

Customer Portal

Customer Portal

Our Customer Portal provides a full overview of all our products, and is available to our customers to effectively track orders. Make sure you are signed in for up-to-date information on stock and pricing.

Visit the customer portal (login for full information) >

WDM Discovery Project

WDM Project Discovery

The Pro Optix team are available for project evaluation, specification, customization and installation. We can help you get the maximum performance and ROI from your project with our extensive WDM systems knowledge.

Fast Track your next WDM project with help from Pro Optix

Logistics and Delivery

Logistics and Delivery

Pro Optix hold a large quantity of European stock with international shipping allowing us to accommodate customers’ business delivery demands with an efficient and reliable delivery service. Our large stock holding enables us to offer many products on same-day or next-day delivery.

Up to date stock information available through our channel customer portal >

Professional Services

Professional Services

Pro Optix offers a portfolio of professional services that can be utilised to help with project evaluation through to project installation. We regularly are involved in feasibility studies, proof of concept pre-studies and bespoke product evaluations. These services can be tailored to your requirements.

Find out how we can help fast track your next WDM project opportunity >



At Pro Optix, we believe training is essential for the development of how fiber can deliver in society. Staying abreast of evolving technologies, markets and trends will enable our all of us to recognise opportunities for improvement and efficiency.

Please talk to us about any specific training your team may require.



As well as our extensive warranties and guaranteed compatibility, we are committed to delivering products and solutions that are highly evaluated and tested by our team of specialists. Working closely with technology partners we ensure products utilise the highest levels of componentry, and are vigorously tested for reliability and performance.

Ask a Pro Optix team member for our quality certifications and warranty documents.

Pre-Sales Support

Channel Partner Selection Support

Although we work with enterprise and private organisations, we operate a channel based sales structure. We will collaborate with you on project information, then work with you to align the correct channel partner to your needs dependant on region and the type of project.

Calculate Your Optical Power Budget >


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